Frequently Asked Questions
 

idfend Personal Cyber Shield frequently asked question and the answers.

 
Question:
  We are using idfend Home Edition version 2.3.7 on a laptop running Windows XP service pack 2.

When trying to uninstall idfend v2.3.7 using the Windows Add/Remove application received the error message:
ERROR- 1603 FATAL ERROR DURING INSTALLATION. CONSULT WINDOWS INSTALL HELP (msi.CHM) OR MSDN FOR MORE INFORMATION. OKAY.

When you click on okay the application never is un-installed or removed.
 
Response:
  The Error 1603 mostly appeared in cases:
  • A file is locked and cannot be overwritten.
  • The Microsoft Windows Installer Service is not installed correctly.
  • The Windows Temp folders are full.
  • The setup was corrupted after installation and, therefore, fails with this error during uninstallation.
  • An older version of InstallShield Developer is being used.
  • A general error occurred during the installation.
Recommend to update windows installer (download newest one)
on the computer having this issue.

After new Win Installer is setup, reboot the computer and uninstall idfend.

Also please make sure idfend files WERE NOT DELETED prior to un-installation process.

 

 
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